CabinetReturn policy
Return & Refund Policy
At Renlino, we strive to ensure customer satisfaction with every purchase. If you are not fully satisfied, we offer a return and refund process as outlined below.
Return Period
You may request a return within 30 days from the date of delivery.
Return Eligibility
To qualify for a return:
- The item must be unused and in original condition
- The item must be returned in its original packaging
- Proof of purchase (order confirmation or receipt) is required
Non-Returnable Items
The following items are not eligible for return:
- Items that have been used, altered, or damaged after delivery
- Items not in their original condition or packaging
- Items returned outside the 30-day return window
Return Process
To initiate a return, please contact our support team with your order number and reason for return. We will provide instructions on how to proceed.
Refund Processing
Once your return is received and inspected, we will notify you of the approval status. If approved, refunds will be processed within 3 business days to your original payment method.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos and order details. We will provide a resolution such as replacement or refund.
Late or Missing Refunds
If you have not received your refund, please check with your bank or payment provider. Processing times may vary depending on your financial institution.
Contact Information
For return requests or questions:
Email: help@renlino.com